Gear up Wi-Fi connection issues

If you're having Wi-Fi connection problems or see an Wi-Fi icon with an assertion point, effort the solutions below. After each solution, endeavour to open a webpage on your phone to see if the issue is stock-still.

Step 1: Bank check settings & restart

  1. Make sure Wi-Fi is on. So plough it off and on once again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Airplane mode is off. So turn information technology on and off again to reconnect. Learn how to enable and disable Airplane manner.

  3. Printing your phone's ability button for a few seconds. Then, on your screen, tap Restart .If yous don't see "Restart," press and hold the power button for almost 30 seconds, until your phone restarts.

Step 2: Observe the trouble type

  • Telephone:Try connecting to the Wi-Fi network with another device, similar a laptop computer or friend's phone. If other devices can use the network, the problem is most probable with your phone.
  • Network:Bank check whether your phone can connect to another Wi-Fi network, like at a friend's firm or a public network. If your phone can connect elsewhere, the trouble is most likely with the network.
  • Internet:If your phone connects to the Wi-Fi network but you still have no internet, the problem is most likely with your internet connexion.

Step iii: Troubleshoot past problem type

Phone

Check for problem apps

The problem can be from an app that you downloaded. To find out, restart your phone in safe mode.

  1. Turn on safe mode. Larn how to turn on safe mode.
  2. Try connecting to the Wi-Fi network once again.
  3. Check if the Wi-Fi connectedness works in safe fashion.
    • If the Wi-Fi connection works in safe mode, a downloaded app is most probable causing the issue.
      • To exit safe mode, restart your phone.
      • Uninstall recently downloaded apps i by ane. See whether the connectedness works.
      • After you remove the app that'south causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't work in safe mode
      Likely, in that location'due south a problem with the Wi-Fi network or internet connection.

Tip: Airplane fashion is automatically turned on when you enter safety style. Nosotros recommend turning airplane mode off in order to continue using features such equally GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and so on again.

  1. Unplug the router and modem's power cords from the ability outlet for 15 seconds.
  2. Plug the power cords back in.
  3. Bank check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (See the device manual or manufacturer's support site.)

If the lights aren't working right, you could have an effect with the modem, router, or internet connection.

Contact the network administrator or your Internet Service Provider. For example, there could be a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, like at cafes or airports, often accept a webpage for y'all to consummate. If you sign in or accept the terms, the public connection should work.

If you lot don't see an dominance page afterwards y'all connect to a public network:

  • Check for a notification that asks you to sign in.
  • Open a new page in a new window.

If those steps don't piece of work, endeavor restarting your connection to the network:

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenInternet.
  3. Affect and concord the network proper noun. TapForget.
  4. Turn Wi-Fi off and then on again.
  5. On the list, tap the network proper name.
  6. You lot'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Cheque that hotspot is on

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on ApplyWi-Fi hotspot.
    • If it was already on, plow it off and then on again.
    • If your phone hasn't had a hotspot earlier, get-go tap Gear up Wi-Fi hotspot.

Tip: For more than info, learn more than about hotspots and tethering.

Contact your mobile carrier

Important:Not all mobile service providers piece of work with mobile hotspots.

If you accept issues, check with your carrier. Ask whether your phone can connect to mobile hotspots and whether they're in your data program.

When y'all reconnect

When yous reconnect, check for the latest organisation update. Updates can bring improvements that help set up issues. Learn how to cheque and update your Android version.

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